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Customer Service

All prices are in AUD.

Shipping & Delivery:
We ship within two working days of receiving your order, if there is a problem with supply we will contact you.
Barz Optics ship within Australia by Australia Post Overnight Express in most cases. However we do use Fastway Courier Service if we feel the delivery would be more efficient and timely.
Overseas we use Australia Post Air Post or if you wish for a rapid service Australia Post EMS Express Courier / TNT - Please contact us.

Privacy & Security:

Barz Optics value you as a customer and will not release your details to a third party. Barz Optics never ship goods to you in a package that would indicate the exact contents of the package. We will indicate general terms of contents when shipping internationally to conform with relevant customs laws.

We collect information about you only to process your order and secondly, to provide you with the best possible service. If necessary we may contact you in order to complete your transaction with us.

We will give you the chance to refuse any marketing marterial from us at any time in the future.

We do not and will not sell or provide your details to any other party for any purpose whatsoever other than those needed to complete your transaction.

You can check the information that we hold about you by emailing us or by logging into your customer account.

The personal information which we hold will be held securely in accordance with our internal security policy and Australian law. This information is only accessible by authorised staff within our business. We do NOT store any credit card or bank account information used when you make a payment to us.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening if you choose to do so. The information collected in this way can be used to identify your IP (Internet Address) unless you modify your browser settings.

Barz Optics uses High Grade 256bit SSL encryption to encrypt your private data.

Returns & Replacements:

Barz Optics warranty all of our products for 2 years from date of purchase against faults in manufacture with the exception of swim goggles which are covered for 1 year from date of purchase. Scratching of the lenses is not covered under this warranty. If you have a problem please contact us before returning the product so that we can discuss the most appropriate way to solve your problem. The fault will either be repaired or replaced. Please see our warranty tab located on our homepage for further information.

Our Warranty Guarantee:

Barz Optics warrant products for 2 years for sunglasses and 1 year for goggles from date of purchase. The warranty covers our frames and lenses against defects in workmanship, materials or delamination.

We source our components from the best manufacturers in the world. All top end products are edged and fitted in Australia by our professional optical lab.

 

Barz Optics

ACN: 072266132

ABN: 51072266132

11/4 Leda Drive
Burleigh Heads  QLD  4220

PO Box 850
Tugun  QLD  4224

Hours 9am to 5pm Monday to Friday.

PH 07 5576 4365
FX 07 5576 4369